Mouse not recognized by serial number & HP Support Assistant

[igi_igor]

I want to register my HP Dual Mode Mouse 300, bought yesterday, but it's not recognized by the serial number or HP Support Assistant. Tried many times, nothing helped. Mouse is working well (PC and mobile phone), I'm using it right now. Any tips or help? Thank you!

[Anand_Andy]

Hi @igi_igor,

Welcome to the HP Support Community

I understand you are facing an issue with your Dual Mode Mouse 300. Not to worry I will help you to get a resolution to resolve the issue.

I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!