• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎08-18-2025 07:59 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

I have a mouse which i have been using from few months. Today left click stopped working. To  check the details, when i entered the serial number in website or run the diagnostic tool from the hp website, neither tool detects nor the serial numbers shows valid. PS : Serial number that i entered is the 1 i got from the back of my M120 series wireless mouse.

 

Thanks & Regards,

Kiran

Reply
1 REPLY 1

‎08-20-2025 11:05 AM

HP Recommended

Hi @Kiranbhatd,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the mouse issue!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try the steps in this link: Click Here

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.