Mouse not working

[BT0071]

My computer mouse is not working as mouse not responding.  Powering of mouse is ok but mouse is not responding.

[Hawks_Eye]

Hi @BT0071 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how inconvenient it feels when the mouse powers on but doesn’t respond — thank you for already checking that the mouse has power. Let’s go through a clear set of steps to help bring it back to working condition:

Check the connection type

• If it’s a USB mouse, unplug it and try a different USB port on your computer.
• If it’s wireless with a USB receiver, remove and reinsert the receiver, then test again.
• If it’s Bluetooth, ensure Bluetooth is turned on in Windows and the mouse is paired correctly.

Test on another device

• Connect the mouse to another Windows computer.
• If it works there, the issue is likely with your laptop’s settings or drivers.
• If it doesn’t, the mouse hardware may need attention.

Check Device Manager

• Press Windows + X and select Device Manager.
• Expand “Mice and other pointing devices.”
• If your mouse is listed with a warning icon, right‑click and choose “Uninstall device.”
• Restart your computer — Windows will reinstall the driver automatically.

Update drivers

• Visit HP’s driver page for your laptop model:
  HP Software and Driver Downloads
• Enter your product name or number, then download and install the latest chipset and input drivers.
• Restart your computer after installation.

Check Windows settings

• Go to Settings > Devices > Mouse.
• Ensure the primary button and pointer speed are set correctly.
• Test responsiveness by adjusting the settings.

Power reset

• Shut down the computer completely.
• Disconnect the mouse and any USB receivers.
• Power on the computer, then reconnect the mouse once Windows has loaded.

These steps should help restore mouse functionality. If the mouse still doesn’t respond after trying different ports, reinstalling drivers, and testing on another device, it may point to a hardware fault in the mouse itself.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye