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‎11-29-2018 01:36 AM

HP Recommended
Product: Hp DeskTop All In One Pavilion MS255
Operating System: Microsoft Windows 10 (64-bit)

Can only use Keyboard to scroll. Changed Mouse Setting in error.

1 REPLY 1

‎11-30-2018 05:27 AM

HP Recommended

@WElouise

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the mouse. 

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

1) In Windows, search for and open Device Manager.
2) Expand the "Mice & the other pointing devices" heading.
3) The USB mouse is labeled HID-compliant mouse, or similar. Right-click the HID-compliant mouse and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer.

 

You may also refer to this document for more information.


Let me know how that goes.


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!

Asmita
I am an HP Employee

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