Mouse not working

[bogertrp]

My mouse only works intermittently.

[NonSequitur777]

@bogertrp,

Welcome to our peer-to-peer HP Community Forum!

Intermittent mouse issues on your HP Pavilion All-In-One PC can be frustrating, but there are several troubleshooting steps you can follow to try and resolve the problem. Here's a step-by-step guide to help you diagnose and potentially fix the issue:

1. Check the Mouse:

   • First, ensure that the issue is not with the mouse itself. Try using the mouse on a different computer to see if it works consistently. If it works fine on another computer, the issue may be with your HP Pavilion.

2. Try a Different USB Port:

   • If your mouse connects via USB, try connecting it to a different USB port on your HP Pavilion. Sometimes, the USB port may be faulty. If the mouse works more consistently in a different port, the original port may be damaged.

3. Update or Reinstall Mouse Drivers:

   • Outdated or corrupted mouse drivers can cause intermittent issues. To update or reinstall the drivers: a. Right-click the Start button and select "Device Manager." b. Expand the "Mice and other pointing devices" category. c. Right-click on your mouse and select "Update driver" or "Uninstall device." d. If you uninstalled the device, unplug and re-plug the mouse, and Windows should reinstall the drivers automatically.

4. Check for Windows Updates:

   • Ensure that your Windows operating system is up to date. Sometimes, Windows updates include fixes for hardware issues. To check for updates: a. Open "Settings" (Windows key + I). b. Go to "Update & Security" > "Windows Update" and click "Check for updates."

5. Disable USB Power Management:

   • Sometimes, power management settings can affect USB devices. To disable USB power management: a. Right-click the Start button and select "Device Manager." b. Expand the "Universal Serial Bus controllers" category. c. Right-click on USB Root Hub and select "Properties." d. Go to the "Power Management" tab and uncheck the box that says "Allow the computer to turn off this device to save power." Repeat this for all USB Root Hubs.

6. Test with a Different Mouse:

   • If possible, try a different mouse on your HP Pavilion. This will help you determine if the issue is specific to your current mouse or if it's a problem with the computer itself.

7. Check for Malware:

   • Malware or viruses can sometimes interfere with hardware devices. Run a full system scan using your antivirus software to ensure your system is clean.

8. Test in Safe Mode:

   • Boot your HP Pavilion into Safe Mode (press F8 or Shift+F8 during startup) and see if the mouse works consistently. If it does, a third-party application or driver may be causing the problem.

9. Hardware Check:

   • If all else fails, there may be a hardware issue with your HP Pavilion. Contact HP customer support or a certified technician to diagnose and repair any hardware problems.

By following these steps, you can narrow down the cause of the intermittent mouse issue and hopefully resolve it. Remember to backup your data before making significant changes to your system, and if your computer is under warranty, consider reaching out to HP support for further assistance.

Kind Regards,

NonSequitur777