My EX900 M.2 500gb died than 8 months of use.

[Leojoy1]

 My ssd HP EX900 M.2 500gb died with less than 8 months of use.
was purchased from JoyBuy of china (with all import duties paid). I want to know what email to be able to trigger the RMA.

[Prométhée]

Hi

try this :

Contact HP

[Leojoy1]

I've tried to trigger RMA by contact HP but I can't because it doesn't recognize P / N.
p/n: 2YY44AA#UUF
s/n: HBSE39022200305

[Prométhée]

Hum

P/N is good in product :

https://support.hp.com/us-en/product/hp-ex900-m.2-500gb-solid-state-drive/23815833/model/23815568?sk...

no guarantee link like here for example:

https://support.hp.com/us-en/product/omen-by-hp-880-100-desktop-pc-series/18695893

try this :

HP EX900 Service Center

HP EX900 APJ QSG

HP EX900 EU_NA QSG

OR

in your profil I saw Brazile, so I tested here:

https://support.hp.com/br-pt/contact-hp/product/hp-ex900-m.2-500gb-solid-state-drive/23815833/model/...

TelefoneAs chamadas estão indisponíveis no momento. Volte durante os horários listados abaixo

Horários de atendimento

De segunda-feira a sábado, das 8h às 22h (exceto feriados públicos)

If it does not work even at the times indicated, try the number that corresponds to your country:

Phone Assist Worldwide | HP

[Leojoy1]

sorry for the late reply. I tried to open the ticket through the HP website in China and it was in vain (only support me unavailable at the moment).
I consulted a lawyer and he explained that as it is a global company with a representative in the country, it is obliged to give the guarantee even if the product was purchased outside the country (Brazil). I sent an email directly to HP do Brazil. Now let's see what happens.

[Prométhée]

Sorry @Leojoy1 
on my side at sought and given all that was possible to me!
I can't do anything more