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- My HP Pavilion 570 is not recognising any SDHD cards

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08-13-2018 05:25 PM - edited 08-13-2018 05:27 PM
I have 2 SDHD cards - one is a 4GB Class 4 & the other is an 8GB 200x Class 10.
The PC was recognising my 8gb but now isn't. It momentarily recognised the 4gb then stopped. I've done troubleshooting, looked for updated drivers, checked is all enabled, tried a different file pat but am now stumped. This PC was purchased about a month ago, is Windows 10 & has just done a big update this morning (!!). Thanks
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Accepted Solutions
08-14-2018 06:32 PM
It is great to have you back and your patience is greatly appreciated.
Please try the suggested steps and test.
Please post your results, as I will be looking forward to hearing from you.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day!
The_Fossette
I am an HP Employee
08-14-2018 04:52 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you checked using a different SD card?
While you respond to that, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
08-14-2018 05:50 PM
This is a new PC & the first time I tried to upload from SD cards was yesterday. Have tried 2 different cards. One of them is from my own camera & will read if I connect the camera. Started to read from the card then wouldn't recognise it when I tried again later in the day.
Otherwise is working as expected. Will try the diver update as suggested. Thanks
08-14-2018 06:32 PM
It is great to have you back and your patience is greatly appreciated.
Please try the suggested steps and test.
Please post your results, as I will be looking forward to hearing from you.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day!
The_Fossette
I am an HP Employee