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‎03-08-2019 09:52 PM

HP Recommended
Product: Pavilion Desktop 590
Operating System: Microsoft Windows 10 (64-bit)

This has happen 3 or 4 times to me today for the first time.  It just immediately stops.  When I push the power button I get a blue screen with the message "A Themal Shutdown Has Occurred".

 

I checked and both fans are working.  Nothing is blocking the fans, no dust, etc.  The desktop is located in an open area.  I've only had the desktop for 3 or 4 months.

 

I've installed and have run Speccy and I'm not seeing temps over 40C.

 

I read some other HP community posts where people installed upgraded BIOS to fix the problem.

 

2 REPLIES 2

‎03-09-2019 05:57 PM

HP Recommended

@mfleck_us , welcome to the forum.

 

I am not certain what is causing your problem, but here is a BIOS update to see if it helps:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-590-p0000-desktop-pc-series/1...

 

You should read the Installation instructions carefully to assure that you don't have problems.  Please let me know if this helps.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-11-2019 05:31 AM - edited ‎03-11-2019 05:32 AM

HP Recommended

Thanks for the link and advice.  I haven't done the update yet, but I did a complete shutdown followed by a reboot and the problem has not recurred yet.

 

I continue to monitor temps using SPECCY and it never goes over 40.  Most of the time it's between 30 and 35.

 

I don't think I was experiencing a true over-heating condition.  Which means it is likely a flaw or defect in HP's detection logic

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