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‎08-08-2021 11:11 PM

HP Recommended
Product: SSD S700250 GB
Operating System: Microsoft Windows 10 (64-bit)

I CAN NOT CONTACT ANYONE IN SUPPORT BECAUSE THE WEBSITE DOES NOT RECOGNIZE THE SERIAL NUMBER FOR MY SSD S700 250 GB.  THE PART NUMBER ON THE BOX SAYS   P/N: 2DP98AA#ABC

VERY SAD SUPPORT 

Category:
2 people had the same question
4 REPLIES 4

‎08-08-2021 11:39 PM

HP Recommended

@HYPERIONGATE1 

 

That is the right part. Part # 2DP98AA is for HP S700 250G 2.5 SSDrive. Did you buy that part as standalone part or it came with a computer ? If with a computer, please part OF that computer.

 

How old is it ?

 

Regards.

BH
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‎08-09-2021 09:09 AM - last edited on ‎08-09-2021 12:39 PM by

HP Recommended

Thanks for the reply Banhien.

I purchased the drive stand-alone from Staples about 6 or 8 weeks ago. 

 

After hours of messing around with the HP website not recognizing the S700 SSD product line, I managed to find out that the correct answer is, "the HP SSD S700 family of solid-state drives is not supported by HP.COM."

 

[content removed]

I do not understand why that link could not have been listed a lot sooner in the process.

 

So, next time someone asks why their serial number does not get recognized, you can point them in the correct direction.

1 person found this reply helpful
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‎08-09-2021 04:17 PM

HP Recommended

@HYPERIONGATE1 

 

Well, that means it is not on HP Database. Sorry I don't know what's next.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-09-2021 08:53 PM

HP Recommended

try 

 

https://support.hp.com/us-en/product/hp-s700-250gb-solid-state-drive/17470994/model/17470946?sku=2DP...

 

North America
(U.S., Canada) HP SSD Warranty Service 16610 Gale Ave, City of Industry, CA 91745 USA 1-844-517 8295 support@multipointe.com

 

http://h10032.www1.hp.com/ctg/Manual/c05605231.pdf

 

https://support.hp.com/us-en/product/hp-s700-250gb-solid-state-drive/17470994/model/17470946?sku=2DP...

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