My bluetooth keyboard keeps losing connect with my PC

[Brian387]

Connection of keyboard can only be restored by either pairing button.  Both this does not often work.  Restarting PC

[zoey7886 · Accepted solution]

@Brian387, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Bluetooth keyboard connection! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing intermittent connectivity issues with your HP Envy Move 23.8-inch All-in-One PC's keyboard. Here are some troubleshooting steps to resolve the issue:

Check the Battery & Power of the Keyboard

• Ensure the keyboard has sufficient battery charge.
• If the keyboard is rechargeable, try plugging it in and see if it connects.

Re-pair the Keyboard Manually

• Turn off the keyboard and turn it back on.
• Press and hold the pairing button until the indicator light starts blinking.
• On your PC, go to Settings > Bluetooth & devices > Add a device and try reconnecting the keyboard.

Update Bluetooth Drivers

• Open Device Manager (Press Win + X, then select Device Manager).
• Expand Bluetooth and Keyboards.
• Right-click on your Bluetooth driver and select Update driver.
• If available, update the keyboard driver as well.

Restart Bluetooth Services

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Bluetooth Support Service.
• Right-click, select Restart, and set the Startup type to Automatic.

Check for Windows & HP Updates

• Go to Settings > Windows Update > Check for updates.
• Open HP Support Assistant (if installed) and check for driver updates.

Test on Another Device

• Try connecting the keyboard to another PC to see if the issue persists.

Let me know if this helps!  

Take care, and have an amazing day!  

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Regards,