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‎08-25-2025 04:51 PM

HP Recommended

My cd-rom drive has stopped working. The door will not even open. I thought maybe it was a driver issue but I can no longer even see it in the device directory. Where did it all go?

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‎08-26-2025 06:04 AM

HP Recommended

There is a possibility that the drive has failed.  Please post the model number of the PC and the version of Windows.  Also add anything that may have happened to cause this - Windows update or changes made.


I'm not an HP employee.
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‎08-26-2025 06:16 AM

HP Recommended

The system is using Windows 11. Model number is 8CC03517KQ. I am not sure if it occurred during a Windows update or bios update. I hadn't used it in a while unfortunately so I can't be sure of the exact timing. I just know all trace of it seems to be gone. I can see all of my other storage devices but this one.

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