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- My computer freezes when installing last Windows Update

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02-20-2024 10:47 AM
My computer freezes when trying to install the last Windows update. It will take a while to install and will just freeze when rebooting. I have tried several times. When I force to turn it off it will restart in the froze screen and when I force it off again will restart uninstalling the update and then will work fine. Any idea on how to solve it?
02-20-2024 06:22 PM
I'm going to speak frankly here -- in telling you that MS has a LONG history of Windows Updates failing on PCs, and in some cases, trashing those same PCs. I have a Windows 11 desktop that crashed after installing the December security update. I have an image backup of it, so I restored it and redid the update -- and it crashed again. I had to resort to using a third-party utility to BLOCK windows updates so I could continue to use it.
But to be fair to MS, they can only test their updates on a VERY SMALL sample of PCs, and even with their Insider group (of which I am a long-standing member), still can not test updates on anything but a very tiny sample of the MILLIONS of PCs that arr out there.
With recent Windows versions, MS will no longer allow us to block specific Updates; so basically, there is nothing you can do at present to stop this from happening again and again. Eventually, MS will come out with a new update, and if they have corrected the issue with this one, that will install properly.
I am a volunteer and I do not work for, nor represent, HP
02-21-2024 01:05 PM - edited 02-21-2024 01:06 PM
MS went out of their way with Win10, then with Win11, to take away features we regularly used to try and manage Windows Updates.
What you can TRY, is to see if you can uninstall the update -- realizing that MS is likely to reinstall it again. But before you do that, read about pausing Updates -- so MS will not just reinstall it:
Pause and Resume Updates for Windows 11 Tutorial | Windows 11 Forum (elevenforum.com)
Then, read this thread about uninstalling Updates:
Uninstall Updates in Windows 11 Tutorial | Windows 11 Forum (elevenforum.com)
Good Luck
I am a volunteer and I do not work for, nor represent, HP