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‎06-10-2021 07:51 PM - last edited on ‎06-11-2021 05:38 AM by Retired

HP Recommended

HP Touch Wireless Desktop

Model no 24-r114

Serial no  [Personal Information Removed]

Product no 3LA02AA#ABA

 

The monitor continues to flashing and freezing and it wont let me select anything.. My computer keyboard stopped working.  I changed the batteries several time but the keys wont type the correct characters.  

 

 

3 REPLIES 3

‎06-11-2021 02:50 AM

HP Recommended

Can you borrow a USB keyboard from a friend, and connect it to your computer? Does it work correctly?

 

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‎06-11-2021 07:40 AM

HP Recommended

I plugged in a USB keyboard still not working.

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‎06-11-2021 10:31 AM

HP Recommended

Is the HP Warranty for the computer still valid? If so, HP will repair/replace your computer.

If not, then, for a fee, HP will repair your computer, as would any HP-certified computer technician .

 

Or, disconnect the AC power-cord from the computer. Press the on/off button, to "drain" any residual power. Reconnect the power-cord. Does the computer now start-up normally?

 

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