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- My computer will not support HDR which means it will not pla...

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04-03-2025 07:12 AM
Product: HP ENVY Desktop PC TE01-4000i RCTO Base Model
Operating System: Microsoft Windows 11
I ordered a Blu-ray player, but it would not work. I downloaded CyberLink software and Power DVD. It now plays CDs and DVDs but will not play Blu-rays. The error message says that the computer does not support HDR. How can this issue be remedied?
1 REPLY 1
04-03-2025 07:47 AM
"HDR not supported," it likely means
your monitor, graphics card, or cable doesn't support HDR,
or the necessary settings aren't enabled in Windows.
Check Hardware Compatibility:
- Monitor:Ensure your monitor is HDR-certified (look for terms like "HDR," "HDR10," or "Dolby Vision" in the specifications).
- Graphics Card:Make sure your graphics card supports HDR and has the latest drivers installed.
- Cable:Use a high-quality HDMI or DisplayPort cable that supports HDR. Older cables might not be capable of carrying the necessary HDR signal.
2. Enable HDR in Windows Settings:
- Go to Settings > System > Display > Advanced display and make sure "Use HDR" is turned on.
- You may also need to adjust the HDR brightness and SDR brightness sliders.
- Ensure "Play HDR games and apps" is turned on under "HDR and WCG".
3. Check Monitor Settings:
- Navigate through your monitor's settings menu to see if there are any specific HDR settings that need to be enabled.
- Your monitor's user manual can provide guidance on accessing and adjusting these settings.
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