My computer will not support HDR which means it will not play Blu-ray devices.

[Elvisag1]

I ordered a Blu-ray player, but it would not work. I downloaded CyberLink software and Power DVD. It now plays CDs and DVDs but will not play Blu-rays. The error message says that the computer does not support HDR. How can this issue be remedied?

[DGroves]

"HDR not supported," it likely means

your monitor, graphics card, or cable doesn't support HDR,

or the necessary settings aren't enabled in Windows.

Check Hardware Compatibility:

• Monitor:

  Ensure your monitor is HDR-certified (look for terms like "HDR," "HDR10," or "Dolby Vision" in the specifications). 
• Graphics Card:

  Make sure your graphics card supports HDR and has the latest drivers installed. 
• Cable:

  Use a high-quality HDMI or DisplayPort cable that supports HDR. Older cables might not be capable of carrying the necessary HDR signal. 

2. Enable HDR in Windows Settings:

• Go to Settings > System > Display > Advanced display and make sure "Use HDR" is turned on. 
• You may also need to adjust the HDR brightness and SDR brightness sliders. 
• Ensure "Play HDR games and apps" is turned on under "HDR and WCG". 

3. Check Monitor Settings:

• Navigate through your monitor's settings menu to see if there are any specific HDR settings that need to be enabled.
• Your monitor's user manual can provide guidance on accessing and adjusting these settings.