My desktop does not pass the HP bios update at all

[KAT237]

Hi! My desktop computer will not pass the hp bios update, I already tried recovering the bios using the key combination of windows + B and starting the compute, but it’s not working, it’s takes me to the screen of bios update, goes through the whole process and restarts the bios over and over and over again, now I have read about the following steps of recovering the CMOS but it looks like it’s something internal, the picture says to press the reset button? I cannot open my computer, is there any other way? My computer is still under warranty but when I connect to the agent on HP y let them know I want to talk to a live agent and it’s telling me that the live agent will be from India, in English, but that the operating hours are from 9 am and on, it’s already 11 am and it’s telling me no one can help me right now because they are closed 🤔 please help! 

[praveen196]

@KAT237 Welcome to HP Community!

I understand that you are unable to update the BIOS.

Have you tried with Set up the BIOS update on a USB flash drive?

Please refer to the below link to set up the BIOS update on a USB flash drive.

https://support.hp.com/in-en/document/c00007682

If the issue still persists, please contact our phone support.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!