My desktop won't boot when RAM is in dual channel.

[Jonfranc]

Hi. I purchased HP ENVY Desktop PC TE02-0000i and I also bought Corsair Vengeance LPX 32GB (2 x 16GB) DDR4-3200 PC4-25600 CL16 Dual Channel to upgrade the RAM. I'm currently experiencing 2 issues:

1. The Desktop won't boot if I try to run them in dual channel. I tried installing them on slot 2 and 4 and also slot 1 and 3, but the only combination that works is when I install them on slots 3 and 4. 

2. The RAM is running at base speed and I can't locate XMP in BIOS, so I'm unsure how to get the expected 3200. 

[Echo_Lake]

@Jonfranc

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, this seems like a compatibility issue with the ram.  As we've tried all the troubleshooting steps from your end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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[ooopie]

@Jonfranc Did you get the computer to work with the Corsair Vengeance LPX RAM? I'm curious because I'm about to buy one with the intent of using some Corsair Vengeance LPX memory that I have. Thanks