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‎05-27-2022 03:47 PM

HP Recommended
Product: HP All-in-One - 20-c411a
Operating System: Microsoft Windows 11

My wired mouse stopped working and I need it for school. Can I get a replacement?

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1 person had the same question
1 REPLY 1

‎05-27-2022 08:53 PM

HP Recommended

@ramidbvfhtf,

 

Welcome to our Forum!

 

You may want to troubleshoot your mouse first: HP PCs - Troubleshooting wired mouse problems | HP® Customer Support, and see if this resolves your issue.

 

However, you may have to get another mouse.

 

According to HP PartSurfer, the wired mouse for your HP All-in-One - 20-c411la (3US29AA) is HP p/n 697738-001.

 

FYI: You can get a new one for $7.00 via eBay: hp 697738-001: Search Result | eBay.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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