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- My new 16gb ram is not working even thought it should be

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11-24-2022 10:33 AM - edited 11-24-2022 10:36 AM
Hello 😄
So I decided to add a new 16gb ram to my computer to have a total of 32gb of ram. But when I inserted the ram stick, the computer made some beep sounds and didn't show anything on the screen. I think the beep codes were like first 2 beeps and after that 3. My ram stick should be almost identical to one that is originally there. More specifically it is Samsung 16gb 2Rx8 PC4-2666V-UB1-11 and the other code is M378A2K43CB1-CTD, and from Amazon. Does someone wiser know what would help and is it perhaps something to do with BIOS?
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Accepted Solutions
11-25-2022 04:27 AM
Try to return purchased memory
and see for another model maybe
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11-24-2022 11:53 AM - edited 11-24-2022 11:54 AM
hi
it's quite simple
you remove the original modules
test, it works, incompatibility with the original modules
it does not work, either a compatibility problem with the motherboard, or a particular problem
if you replace the original module in place of the new one and it works, then most certainly the new one is not suitable
https://support.hp.com/my-en/document/c06460256
Memory
16 GB DDR4-2666 SDRAM (1 x 16 GB)
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Windows 11 22h2 inside , user
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11-25-2022 04:27 AM
Try to return purchased memory
and see for another model maybe
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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