My new 16gb ram is not working even thought it should be

[Vals4]

Hello 😄

So I decided to add a new 16gb ram to my computer to have a total of 32gb of ram. But when I inserted the ram stick, the computer made some beep sounds and didn't show anything on the screen. I think the beep codes were like first 2 beeps and after that 3. My ram stick should be almost identical to one that is originally there. More specifically it is Samsung 16gb 2Rx8 PC4-2666V-UB1-11 and the other code is M378A2K43CB1-CTD, and from Amazon. Does someone wiser know what would help and is it perhaps something to do with BIOS?

[Prométhée]

hi

it's quite simple
you remove the original modules
test, it works, incompatibility with the original modules
it does not work, either a compatibility problem with the motherboard, or a particular problem
if you replace the original module in place of the new one and it works, then most certainly the new one is not suitable

https://support.hp.com/my-en/document/c06460256

Memory
16 GB DDR4-2666 SDRAM (1 x 16 GB)

[Vals4]

It doesn't work in any ways unfortunately /:. Maybe it is incompatible or somehow broken...

[Prométhée · Accepted solution]

Try to return purchased memory
and see for another model maybe