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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- My order was canceled and not sure where my computer is

Create an account on the HP Community to personalize your profile and ask a question
08-30-2024 10:30 AM
Welcome to the HP English Community --
Start with the Repair Status Check (below) -- Use the HP Case number you received when the case was opened.
If the original case is closed, perhaps try opening a new case request under the same serial number - Describe the situation and ask for help.
What can we do?
I will forward your message to our Moderator team.
Should there be a response, look for a message here before the agent uses other methods to contact you.
HP Repair / Repair Status
HP Support virtual repair center
HP Repair – Check Service Order Status
Requires Service Order number / Serial number
Reminder
Do NOT post private information in the HP Community, including serial numbers, full names, phone numbers, case numbers, addresses , private photos, or other identifying details.
What?
We cannot make use of any private information – we are not HP Support.
Others, not so nice, are always waiting to gather what is posted at public websites.
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.