My pc keeps turning off on its own

[Luke29]

My pc turns itself off after 20-30 minutes and It restarts my pc. I don’t know how to fix the problem

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

Are the shutdown times consistent or are the shutdown time intervals random?

It would be good to know your HP PC's product number only and the operating system.

The first thing to do is to go to Control Panel, System, Advanced System Settings, Startup and Recovery.

Uncheck Automatically restart.

This should stop the system auto restarts and give you a blue screen error code if your PC has a hardware or system driver problem.

Typical problems causing this type of error are system drivers or memory. It depends on the blue screen error code displayed when the system halts.

A failing HDD can cause this problem if it is causing intermittent system file corruption.

Hot components can cause this error.

You could try running HP Hardware Diagnostics (link). I don't know what version you have.

You could try running a Check Disk (Link). I don't know your operating system version.

Regards

[ThunderWoman]

My computer keeps cutting itself off and I think it's saying it got too hot. Anyway, it gave a website to go to https://www.hp.com/go/techcenter/startup but when I tried to go to it, it said the page is not there

[Grzwacz]

Hi ThunderWoman,

Your posted (Link) worked for me.

Please provide a product number only. I don't know what model or type of PC you have. I don't know if your PC is in warranty status.

You seem to have a heat problem; it could be the CPU, motherboard, or the graphics card.

You would have to examine the internals by removing the side panel if you have a Desktop PC or disassemble the unit if you have a AIO or Notebook PC. 

A fan may have failed, or the PC's internals need to be cleaned with compressed air. Or thermal paste needs to reapplied to the CPU Integrated Heat Spreader.

Have a local PC tech take a look if your PC is not in warranty. Contact HP (Link) if your PC is in warranty status.

Regards

[Grizzlys2k]

Hello there! Did you tried to clean the computer inside? if the cpu cooler is too dusty or the fan also...this can be related to overheating problem! Use a compressed air can to blow some air on your cpu cooler and fan..and see if your problem is fixed!