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‎01-13-2024 11:55 AM

HP Recommended
Product: HP ENVY TouchSmart 23se-d494 All-in-One Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

NEW PNY 1TB SSD INSTALL attempt vis usb. drive shows in device mgr, no show in disk manager?

Category:
1 REPLY 1

‎01-16-2024 07:17 AM

HP Recommended

Hi @splitrimz,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue post installing a new SSD in your PC.

 

I am sorry to hear that the new SSD is not getting recognised but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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