Need an e mail for HP support

[Joe_Cosentino]

I need to know if there is a way to e mail tech support about a new computer.  My new 32 inch ency is just having issues nothing specfic yet but I have a feeling something is going to break soon.  just did a 3-hour tech support call ti get the computer back after the last windows update caused a blue screen.  

Lightroom  ( I am a commercial Photographer} and lightroom is always giving me a message that the application is running slow would you like to close it or wait.  I wait and a few seconds later it's back.  this never happened on any of my older machines.

Today I just opened a folder from a USB drive with a few PDF files and the screen did this weird flickering for a few seconds while the files oped.  The person with me said that all about.  That's what I want to know.

Anyway, I would like an e mail trail and not these crazy chatbot  trails.  So if something major happens I have a record of what's going on.  

Thanks in advance.

Joe Cosentino

[Dragon-Fur]

@Joe_Cosentino 

Welcome to the HP Community.

Answer

HP Support does not accept email case submission.

Additional Information

We have to use the support options provided for the region in which we live.

Generally, though not always, this means submitting the case online.

I would guess, depending on the region and the available options, and after you contact HP using the provided methods, you could ask the Representative assigned to your case whether he / she / they are able to continue the case via email (as opposed to phone or chat).

The process is the same for everyone...

Not sure if you can open a case for "something might be wrong".

That said, it is worth doing so when you have exhausted other avenues to resolve the issue(s).

HP Support - Technical Support for Devices in Warranty

Reminders

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.
• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

Out of Warranty?  What to do...

For the rest of us "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

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Submit a case for Warranty Support / Repair to HP Support. 

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact only after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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