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s31319
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Message 1 of 4
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Need help adding Memory to HP All in One 20-e014

HP Recommended
HP All in One 20-e014
Microsoft Windows 10 (64-bit)

I need instructions to upgrade HP All in One 20-e014 memory from 4GB to 8GB but have not been able to find them.

Please share video or instructions on how to proceed. Thanks in advance.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 4
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HP Recommended

Hi:

 

Hopefully the upgrading and servicing guide on your PC's support page will be of help to you...

 

HP All-in-One - 20-e014 (ENERGY STAR) Manuals | HP® Customer Support

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old_geekster
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Message 3 of 4
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HP Recommended

@s31319 , welcome to the Community.

 

Here is the Product Specifications page for the AIO: https://support.hp.com/us-en/product/hp-20-e000-all-in-one-desktop-pc-series/8499675/model/8629535/d...

 

If you look at the section titled "Memory upgrade information" you will see that the maximum amount of memory is 4 GB.  This is what came with the computer.  There is no way to upgrade any further.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 4 of 4
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HP Recommended

Hi, @s31319 

 

Since I assume you already have the 8 GB memory module in hand, you may as well try it out.

 

You remove the 4 GB memory module and replace it with the 8 GB memory module.

 

I have a pretty good feeling that 8 GB of DDR3L 10600 memory will work, despite the specs.

 

The Intel processor specs indicate your PC's processor will support 8 GB of memory.

 

Intel® Celeron® Processor N3050 (2M Cache, up to 2.16 GHz) Product Specifications

 

 

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