Need help to Identify Computer Model (Pro 3500 series) and Memory Updgrade type (extra 4gb card)

[robbertl]

Hi,

Just wondering if somebody might have a quick answer to two questions.

I have a HP Pro 3500 i5 3470 cpu 3.20ghz - 64 bit. It is a very solid and reliable machine, but is running a bit slow since the latest Windows 10 update.

To try and help I want to upgrade the ram from 4gb to the max 8gb by adding another 4gb ram card.

My problem is that I cannot find where to confirm which type of Pro 3500 I have - either the Micro Tower or G2 Micro Tower. I have used Settings - System - About and all it tells me is that I have a HP Pro 3500 series.

This leads to my second question... the extra Ram card. Because I dont know which I have, I am not sure which memory card to use. I see an array of dimm / 240 pin / ddr3 / sdram / etc. I just cannot find something which tells me exactly what card type i need to purchase.

Any advice / suggestions are very welcome.

Thanks,

[Paul_Tikkanen]

Hi:

What is the product number of your PC?

The product number can be found on the same label as the serial number.

Please do not post the serial number.

[robbertl]

Hello,

Thanks for the reply.

The Product number is C5X65EA#ABU.

Thanks,

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Here is the link to the model description and parts list for your PC:

http://partsurfer.hp.com/Search.aspx?searchText=C5X65EA

Here is the applicable Crucial memory report for your PC:

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/hp-pro-3500-microtower

[robbertl]

Hi,

Thanks for the very prompt reply, much appreciated.

Looking at the link can you advise if the correct one is

Crucial 4GB DDR3L-1600 UDIMM

• CT51264BD160B
• Configuration ID: CT3379899

DDR3 PC3-12800 • CL=11 • UNBUFFERED • NON-ECC • DDR3-1600 • 1.35V • 512MEG X 64 •

It seems to be the only one that they have in stock.

Thanks

[Paul_Tikkanen]

You're very welcome.

Yes, the first one on the list should work just fine.

https://www.crucial.com/usa/en/hp-pro-3500-microtower/CT3379899

[robbertl]

Hi,

Thats great.

Thank you very much for your assistance! 😀

Regards

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.