07-06-2016 03:06 PM
I recently upgraded to Windows 10 from Windows 7. Like so many other thousands of people I am having sleep mode problelms. Mine will not auto-sleep. One suggestion I saw was to perform the command prompt: powercfg -requests
It supposedly will list items running on your computer that may be keeping auto-sleep from working. I have tried it several times and so far I get the same item displayed every time. This is what is displayed: \device\harddiskvolume2\windows\sysWOW64\svchost.exe (hpqddsvc) It is followed by this message: A file delete operation is in progress
My first thought is, that if there is a file delete operation in progress all of the time, it might be the reason my computer doesn't auto-sleep. If there is anyone out there who can shed any light on this situation I would appreciate the help.
Solved! Go to Solution.
07-07-2016 07:16 AM
I found the answer to my own problem! After using the System Command: powercfg -requests and getting the response: \device\harddiskvolume2\windows\sysWOW64\svchost.exe (hpqddsvc) A file delete operation is in progress
I began looking for anything associated with the above response. In Task Manager under services I found the file name, hpqddsvc, with a description of HP CUE DeviceDiscovery Service which was running. When I stopped the task and re-tried the sleep mode in Power Optons, it worked properly. In System Configuration (by typing msconfig at the run prompt) under the Services tab, I unchecked the box for HP CUE DeviceDiscovery Service and re-booted the computer. The service is no longer running.
I feel sure this Service was added to my computer when I downloaded the product detection tool from hp.com/support. The tool scans your computer to detect and identify any HP products.
This may be helpful to others who are having the auto-sleep problem that I had.