Need help with the result of a command prompt for Power Options

[gpascott]

I recently upgraded to Windows 10 from Windows 7.  Like so many other thousands of people I am having sleep mode problelms.  Mine will not auto-sleep.  One suggestion I saw was to perform the command prompt:  powercfg -requests

It supposedly will list items running on your computer that may be keeping auto-sleep from working.  I have tried it several times and so far I get the same item displayed every time.  This is what is displayed:  \device\harddiskvolume2\windows\sysWOW64\svchost.exe (hpqddsvc)  It is followed by this message:  A file delete operation is in progress

My first thought is, that if there is a file delete operation in progress all of the time, it might be the reason my computer doesn't auto-sleep.  If there is anyone out there who can shed any light on this situation I would appreciate the help.

[gpascott · Accepted solution]

***EUREKA***   SOLVED

I found the answer to my own problem!  After using the System Command: powercfg -requests  and getting the response: \device\harddiskvolume2\windows\sysWOW64\svchost.exe (hpqddsvc)  A file delete operation is in progress

I began looking for anything associated with the above response.  In Task Manager under services I found the file name, hpqddsvc, with a description of HP CUE DeviceDiscovery Service which was running.  When I stopped the task and re-tried the sleep mode in Power Optons, it worked properly.  In System Configuration (by typing msconfig at the run prompt) under the Services tab, I unchecked the box for HP CUE DeviceDiscovery Service and re-booted the computer.  The service is no longer running. 

I feel sure this Service was added to my computer when I downloaded the product detection tool from hp.com/support.  The tool scans your computer to detect and identify any HP products.

This may be helpful to others who are having the auto-sleep problem that I had.