Need to RMA HP SSD EX920 M.2 1TB

[lxyrylle]

Hello, I have the product HP SSD EX920 M.2 1TB and it has been at constant 100% and has made my PC run very slow.

I am running Windows 11 to it, upgraded from previous Windows 10 and had taken the steps to update BIOS, booting using Safe Mode, check M.2 was properly seated on my motherboard, deactivated several Startup Services/Programs, followed Window's recommendations https://answers.microsoft.com/en-us/windows/forum/all/100-disk-usage-on-windows-10/17e3aa7e-4a2a-492... etc and nothing has worked.

I need to request warranty for this product (RMA) and the serial number and product number isn't being accepted.

Also, that I tried calling HP support and they don't want to help me solve my issue.

I have 5-year limited warranty on my SSD.

Thank you for all your help. 

[A_Gayathri]

Hi @lxyrylle,

Welcome to the HP Support Community

I understand you want to replace the Need to RMA HP SSD EX920 M.2 1TB,  Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that, I see that you have already tried the troubleshooting steps thank you for trying the steps, this needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lxyrylle]

I have told you that it is not accepting the S/N that I inputted. You just instructed me to do something I already attempted to do.

[Nal_NR]

Hi @lxyrylle ,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue via remote assistance.  

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!