cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 4 0 0
Message 1 of 2
645
Flag Post

Need to change BIOS settings. Cannot trigger SMC command to utilise HP-provided SMC.bin file.

HP Recommended
EliteDesk 800 G1 TWR
Microsoft Windows 10 (64-bit)

I need to be able to update and change the bios settings, as it clearly isn't configured correctly (probably XMP turned off), as the machine has 16Gb of RAM, and even after a clean install, Win 10 is having caching issues and periodically freezing for about 30 seconds.

 

We cannot access or update the BIOS as no-one knows the password.

 

I have been provided with an SMC.bin file by HP to perform a BIOS password reset. I have responded, stating that the instructions they provided don't do what it states:

 

Copy the SMC.bin to a FAT32-formatted USB stick, then:

"- Press "Windows Key + Arrow UP Key + Arrow Down Key" all keys at same time and turn on the system
- Release all keys and press F10 at HP logo to go to F10 setup to “Reset BIOS security to factory default”

 

No 'SMC command failure reasons' or 'Wrong UUID is provided' error - it just boots into WIndows 10.

 

They also provided a link with instructions of how to set up an HP_TOOLS partition, but the link didn't work.

 

HP responded to my reply requesting assistance with the boot process and a working link, advising me to replace the motherboard. Is the command Windows Key + Arrow UP Key + Arrow Down Key applicable to ALL HP machines? It was a two-person job with a desktop with a wired keyboard, as opposed to a laptop. I have tried booting from the USB stick, with the HDDs disconnected, but the drive isn't bootable.

 

The SMC.bin file they have sent is only active for 7 days.

Does anyone have a suggestion for an alternative method of triggering the SMC command, or another means of using the provided SMC file to permit me to make changes to the BIOS settings? I have checked, and can confirm that the BIOS date and time is correct.

1 REPLY 1
Highlighted
New member
1 1 0 0
Message 2 of 2
Flag Post
HP Recommended

Hi,

I had nearly the same issue with an Elitebook 830 G5 (2018 config), the notebook was "bricked", Admin Bios password was lost, secure boot was activated 😞

1st, HP support asked me for the notebook invoice, they additionaly asked the laptop UUID number, and they sent me a SMC.bin file.

My first try was unsuccefull : pressing Windows key + Arrows up and down was alway a total failure (admin password requested again)

Then I noticed the instruction message I received from HP looks like wrong : as stated in your message, when the HP logo is displayed on the screen, you have to press the F10 key (on my laptop, pressing once F10 bring a new message at the bottom of the screen : "entering setup menu..."

Then the screen turned black, the HP logo was displayed again, and.....Hourra  : SMC COMMAND STATUS message was displayed on the screen, then you have to press "enter" to access the bios page.

I noticed HP support send me the SMC file with an odd name : "SMC_2019-02-12....." and they told me to copy this exact file to the USB drive. They were wrong, the only file nam that was successfull in may case was SMC.bin (I made several tests).

I did not have to create a HP_TOOLS partition, as it was requested in the instructions.

Anyway, the FTP link to add the HP_TOOLS partition was uncorrect or the file no longer exist.

My USB key was a 2 Go, as requested, and I used the Win 10 "Disk Management" to get it formated FAT 32.

Last point : in the bios, you can't change the admin password,  you have to go to Security settings and find the "Restore security settings to factory defaults" option.

I hope you'll find something interesting in my reply.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation