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‎11-02-2022 03:28 PM

HP Recommended

I cannot find the serial number as my all in one computer that I bought new in 2016 won't fully turn on, it says I need a new power adapter when I trouble shoot it. My husband tossed the old one, so I have no idea what to buy now. The computer I found online that looks just like mine is the following but when I look it up, it doesn't tell me what kind of power adapter I need. Someone help please. 

 

HP ENVY 24-n014 All-In-One Desktop PC  (Intel core i5-6400T 2.2GHz 8GB 1TB) this in parenthesis may or may not be correct as I don't know if there were multiple options when I bought it as far as memory and speed

 

Thanks!

Category:
1 REPLY 1

‎11-02-2022 03:50 PM - edited ‎11-02-2022 03:51 PM

HP Recommended

There are three product IDs for your 24-n014 system here

https://partsurfer.hp.com/partsurfer?searchtext=24-n014

and it shows a 90 or a 120 watt A/C power adapter

730982-002
AC Adapter - FLORA,120W EPS,88% Eff,19.5V,3P/RC Slim
709566-003
A/C Adapter - Airen, 90W EPS, 89% EFF, 19.5V, 3P/RC

 

Please look for a product ID on your system.  

BeemerBiker_0-1667425703925.png

 

go to below site and  put in the product ID to verify the part number

https://partsurfer.hp.com/partsurfer/

 

You can use google, amazon or ebay to search for the part number or try an HP store

https://parts.hp.com/hppartsIGSO/Default.aspx?mscssid=

 

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