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Jay879
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Solved!

New 8TB SATA Hard Drive not found in Win 10 Disk Management - HP Diagnostics: DST Check : WARNING

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HP Obelisk Desktop PC - 875-0084
Microsoft Windows 10 (64-bit)

I'm trying to replace an old 1TB SATA hard drive with a new Toshiba x300 8TB internal SATA hard drive in my HP Obelisk desktop. The new HDD isn't found by Windows 10 Disk Management unlike others I've installed. In debugging why it's not found by Win 10, I ran HP Diagnostics at boot. My BIOS recognizes the new HDD with the following info:

Type: ATA

Model: Toshiba HDWR180

Firmware Version: 0603

Serial Number: [Personal Information Removed]

Capactity: 2.00 TB (doesn't seem to recognize it as 8TB)

LBA48: Unsupported

SMART: Enabled

Sector Type: 512

Temperature: Not Supported

 

 Running the Hard Drive/SSD Extensive Test in HP Diagnostics under component tests for this drive resulted in the following:

SMART Check: Recommended Action - Executing DST...

Short DST Check: Not Available

Optimized DST Check: Warning


PASS ID: 20847-24211-53854

Serial Number: [Personal Information Removed]

 

Component Test: Recommended Action

Current Version: 7.6.2.0

 

I can't seem to find any further documentation or instructions from HP on what the recommended action is for this HP Diagnostics result. I seem to have all the latest drivers and firmware from HP for my PC. Reinstalling the old HDD works, so there's no issue with my SATA connection. Meanwhile Toshiba documentation and support directs me to the motherboard/PC manufacturer for any drivers/firmware. What is the recommended action for this new HDD?

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Jay879
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Running HP Diagnostics against the new hard drive again, I'm now seeing a failure instead of a warning. It seems to suggest replacing or repairing the hard drive. I think at this point I will have to return it as defective.

Thank you everyone for your suggestions. 

View solution in original post

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banhien
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@Jay879 

 

The following article is for a 4TB drive but the 8TB drive is very close if not the same,

 

           https://www.diskpart.com/articles/windows-10-4tb-hard-drive-3889.html

 

Regards.

BH
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Jay879
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@Banhien

Thank you for the recommendation. It seems that article recommends two main steps from Section 1 that pertains to my situation:

  • You BIOS is not up to date. You need to update it to the latest version.

  • You 4TB hard drive does not connect properly. Disconnect it and try again.

I got all system updates from HP via Software & Drivers update. If that doesn't update the BIOS, then I may need some direction to that documentation for the HP Obelisk Desktop PC - 875-0084.

Otherwise I have tried disconnecting and reconnecting the HDD several times. My old 1TB SATA HDD connects and works fine with the same cables afterward so I think it's unlikely a connection issue.  

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banhien
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@Jay879 

 

Windows normally can only see over just a bit over 2TB under NTFS file system. You have to convert to GPT disk before Windows can see it. How ? The following link shows for older OS's. Should be the same for Windows 10

 

                https://docs.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/support-for-hard-dis...

 

Regards.

BH
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itsmyname
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@Jay879 --  It seems that article recommends two main steps from Section 1 that pertains to my situation.

 

That article also shows how to "clean" the new disk-drive, via using the DISKPART command-line utility.

This removes all existing partitioning information, allowing you to re-initialize it as "GPT".

 

Given that your computer seems to have been released in 2019, it should support an 8 TB disk-drive, with the original BIOS, but only when using "GPT" formatting.

 

 

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Jay879
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I understand that I need to format the drive as GPT. Unfortunately I'm unable to do so with either Disk Management or DISKPART as suggested because the drive is not detected or present in any list of drives after I load into the Win 10 OS, so I can't select it to format it as GPT.

 

The only time the drive is detected is pre-boot by either the BIOS or by HP Diagnostics (which doesn't provide enough information to be helpful).

 

So I guess I'm looking for either:
1. A way to format the drive at GPT from BIOS menu before boot

2. Explanation of the action that HP Diagnostics is recommending for the drive (output in original post)

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Jay879
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Running HP Diagnostics against the new hard drive again, I'm now seeing a failure instead of a warning. It seems to suggest replacing or repairing the hard drive. I think at this point I will have to return it as defective.

Thank you everyone for your suggestions. 

Was this reply helpful? Yes No
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