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HP Recommended

Just unboxed my 27in all-in-one CR 1064. The keyboard and mouse are wireless.  The box did not include a USB receiver so the keyboard won’t work. Does not power up even with new replacement batteries. Is the box just missing the receiver?

1 REPLY 1
HP Recommended

@PhilMcD25 

 

Its specs only says it has

 

            Mouse and keyboard • HP white wireless keyboard and mouse combo

 

I believe it use internal receiver and no need outside USB dongle. It may use Bluetooth. Please try to connect machine using Bluetooth first. Please use the following general Guide

 

           https://support.hp.com/hk-en/document/ish_5889463-5889511-16

 

Regards.

BH
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