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- New All in One keyboard and mouse won’t work. It did not co...

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12-26-2024 12:54 PM
Just unboxed my 27in all-in-one CR 1064. The keyboard and mouse are wireless. The box did not include a USB receiver so the keyboard won’t work. Does not power up even with new replacement batteries. Is the box just missing the receiver?
12-26-2024 01:10 PM
Its specs only says it has
Mouse and keyboard • HP white wireless keyboard and mouse combo
I believe it use internal receiver and no need outside USB dongle. It may use Bluetooth. Please try to connect machine using Bluetooth first. Please use the following general Guide
https://support.hp.com/hk-en/document/ish_5889463-5889511-16
Regards.
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