New Omen 35L i7 RTX4070Ti Super shut down and starts high fan noise

[Samh2731]

Hello all

i just got my Omen 35L the other day and it has been doing something that isn’t normal. Whether during high work load (playing games) or during low workload (watching YouTube) the PC randomly shut down without warning. And starts with a very high fan noise. 

The PC fans get very loud for various lengths of time and although the PC is on it doesn’t transmit any signal to the screen. 

After between 30 seconds and 5 minutes the PC boots back up as normal and doesn’t give any kind of error messages. And it then happens again maybe 30 minutes later. 

Im currently updating the BIOS software, does anyone have any other recommendations?

Could there be some packaging left inside that’s causing heating issues?

Edit: CPU and GPU Temperatures shortly before the shut down are in the green, approximately 30-50 degrees Celsius

Many thanks

Sam

[Irfan_06 · Accepted solution]

Hi @Samh2731,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop making a grinding noise during booting up or while working on it.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

B) If the issue still persists, Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Samh2731]

Hello and thank you for your Very informative answer. 

Sadly my PC failed the extensive system check due to “video memory”

can you explain a bit more what this means?

a repair order was submitted today.

kind regards

Sam

[Irfan_06]

Hi @Samh2731,

The test that failed on video memory indicates an issue with the video hardware and happy to know that the order has been placed to fix it.

I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support