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HP Recommended
Envy AOI 27 b255qd
Microsoft Windows 10 (64-bit)

Can I purchase a replacement dongle for my Envy AOI 27 b255qd keyboard/mouse? I would like to use them with another computer and upgrade my Envy with a back-lighted keyboard. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RichW11 , welcome to the forum.

 

I don't believe that HP sells dongles for their keyboards and mice.  However, you may want to see if you can find a universal dongle and contact the manufacturer's Tech Support to see if they can tell you if it will work with your HP keyboard and mouse.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

5 REPLIES 5
HP Recommended

@RichW11 , welcome to the forum.

 

I don't believe that HP sells dongles for their keyboards and mice.  However, you may want to see if you can find a universal dongle and contact the manufacturer's Tech Support to see if they can tell you if it will work with your HP keyboard and mouse.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Hi Old_Geekster!

I'll bet I'm older than you though. Maybe I should go as ancient geekster :Wink:

You are correct as I have found out from tech support. Would have to buy a new keyboard/mouse combo (with new dongle). Defeats the purpose. Next I try to find out the dongle/receiver interface (bluetooth, 2.4ghz, etc.) but that is for another day. Thanks for the reply and have a good day!

HP Recommended

I am glad that HP Support confirmed what I told you.  I am the oldest volunteer Expert on the Forum at age 73 yoa.  I may have more white hair than you. :Wink:



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Well I will leave the "Geekster" title to you since you had it first :OpenSmile: I too am 73 and think i still have some dark strands of hair remaining. My wife says no. Thanks again for responding and stay young at heart!

HP Recommended

@RichW11, you are welcome.  I am a HP guy all of the way, but have to build one more gaming computer before I quit.  I am in the process of picking the components as I type.  Stay young at heart, also.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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