New ram upgrade causing blue screen and freezes

[ThatAsanIvan]

I have a pre-built HP Pavilion 570-p054 for a couple of years and decided on upgrading the ram as I didn't need much for my uses.
Current PC

I bought a kit from microcenter and I've ran into what seemed to be compatibility issues. First time installing it, the computer screen will freeze, have a flickering glitching screen, and stuttering audio upon launching any ram intensive application. So I troubleshooted it by installing the latest bios which seems to be (Version: AMI F.45, 6/29/2020). Now the PC does the same freezing only after a couple hours of using those applications. I have attached images of the freeze.

 

I have ran MemTest82 on the new ram and it is unlikely that is it due to faulty ram. In addition, Cpu-Z shows that both sticks of ram are perfectly timed and synced.

Also, the service "System Interrupts" is constantly on now in task manager. Something else weird that I noticed was that Task Manager would start up and show 100% CPU usage before slowly stabilizing. I don't know if this is any significant but it's never happened before. In addition, my disk usage is spiking on several applications as a result of the new ram.

So I looked for compatible ram models on Crucial and this was the top choice.

I'd appreciate if someone would confirm if anything can be done for my current ram or should I just exchange it for the one recommended by Crucial.

[banhien]

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@ThatAsanIvan wrote:

... I'd appreciate if someone would confirm if anything can be done for my current ram or should I just exchange it for the one recommended by Crucial.

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@ThatAsanIvan 

Definitely you have to change to different RAM. Crucial has a following kit

         https://www.crucial.com/memory/ddr4/ct2k8g4dfs824a/ct11116023

Regards.

[ThatAsanIvan]

Is the reasoning because of compatibility? I just want to confirm before actually going out my way to exchange. Thanks.

[Prométhée]

hi

originally it says this

• Amount: 4 GB
• Speed: PC4-19200 MB/s
• Type: DDR4-2400

• Dual channel memory architecture
• Two DDR4 UDIMM (288-pin) sockets
• Supports up to PC4-19200 (DDR4-2400)
• Supports 2 GB, 4 GB, and 8 GB UDIMMs
• Supports up to 4 GB on 32-bit systems

  note:

  32-bit systems cannot address a full 4.0 GB of memory.

• Supports up to 16 GB (unbuffered) on 64-bit computers

so if you have added a module with this one in addition:
check if it works without the added memory module,
In order to see if there was not a problem with the manipulation / replacement
If it works everything is fine, try the new module on its own
Either it is not at all compatible, or there is incompatibility between the two different modules

[ThatAsanIvan · Accepted solution]

Worked fine after cleaning out dimm slot and CPU heatsink. Other replies not helpful.