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HP Recommended
OMEN by HP Obelisk Desktop 875-0027na
Microsoft Windows 10 (64-bit)

My Pc's specifications showing it does have bluetoothMy Pc's specifications showing it does have bluetoothNo option to turn on bluetooth or turn it offNo option to turn on bluetooth or turn it offBluetooth isn't an option in my action centre.Bluetooth isn't an option in my action centre.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Link to my PC's specifications

https://support.hp.com/gb-en/document/c06355657

 

I've tried installing Bluetooth drivers from 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-875-0000-obelisk-desktop-pc-series/23302...

Nothing changed..

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @impossibleiman

 

Thanks for replying. 

 

Restart the computer and then try these steps - HP PCs - Connecting a Bluetooth Device

Asmita
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

Hi @impossibleiman

 

Welcome to the HP Support Community. I'd be happy to assist you with the Bluetooth issue. 

 

Let's try these steps -

 

Step 1 Run Bluetooth troubleshooter -

1) Select the Start  button, then select Settings  > Update & security  > Troubleshoot.

2) Under "Find and fix other problems", select Bluetooth > Run the troubleshooter.

 

Step 2 Reinstall the Bluetooth drivers -

1) Right click on the start or Windows icon and open Device Manager.

2) Expand Network Adapter.

3) Right click on the Bluetooth drivers and click on uninstall.

4) Restart the computer.

 

Also, try updating the computer - 

 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Bluetooth not detected by pc?Bluetooth not detected by pc?Don't understand 2. There is nothing here about bluetooth?about bluetooth here?Don't understand 2. There is nothing here about bluetooth?about bluetooth here?Up to date on windows updatesUp to date on windows updatesUp to date with HP Support AssistantUp to date with HP Support Assistant

Other than step 2 (which I need some help with) nothing seems to be working.

HP Recommended

@impossibleiman

 

Please try these steps -

 

1.) In the search box on the taskbar, type device manager, and then select Device Manager from the list of results.

2.) In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.

3.) Select the Start  button, then select Power  > Shut down.

4.) After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver. 

5.) If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes.

 

Download and install the driver from this link

 

Let me know how that goes. 

Asmita
I am an HP Employee

HP Recommended

Doesn't seem to be any Bluetooth hereDoesn't seem to be any Bluetooth hereI don't think my pc detects any Bluetooth at all. I'm starting to believe my machine might be faulty.

HP Recommended

Update, I have found it - it was hidden, it says that it is not connected to my device.

It may have disconnected during some point earlier, I will try to figure out how to reconnect it.

HP Recommended

Hi @impossibleiman

 

Thanks for replying. 

 

Restart the computer and then try these steps - HP PCs - Connecting a Bluetooth Device

Asmita
I am an HP Employee

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