No keyboard recognition

pinnate · ‎10-13-2023

Just bought new HP as above. No keyboard is recognised by the machine, including old perfectly okay keyboard and new one doesn't stay on, despite changing batteries 3 times.

Not able to get any HP support as unable to register new product or find out its serial number as I can't get past the first two screens unless I use accessibility keyboard but then get to setting up pc and not willing to do that with only an onscreen keyboard.

erico · ‎10-15-2023

HI @pinnate

Is the supplied keyboard a wired or wireless unit?

If it is a wireless combo, the receiver that was in the mouse box must be plugged into one of the USB ports.

Without the receiver being plugged into a USB port, the keyboard/mouse combo will not operate.

As a temporary workaround, any wired USB keyboard should work if plugged into a USB port at the rear of the PC..

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question