• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎10-13-2023 05:35 AM

HP Recommended
Product: Hp 27-cr0025na
Operating System: Microsoft Windows 11

Just bought new HP as above. No keyboard is recognised by the machine, including old perfectly okay keyboard and new one doesn't stay on, despite changing batteries 3 times. 

Not able to get any HP support as unable to register new product or find out its serial number as I can't get past the first two screens unless I use accessibility keyboard but then get to setting up pc and not willing to do that with only an onscreen keyboard.

 

Category:
1 REPLY 1

‎10-15-2023 10:37 AM - edited ‎10-15-2023 10:41 AM

HP Recommended

HI @pinnate 

 

Is the supplied keyboard a wired or wireless unit?

 

If it is a wireless combo, the receiver that was in the mouse box must be plugged into one of the USB ports.

 

Without the receiver being plugged into a USB port, the keyboard/mouse combo will not operate.

 

As a temporary workaround, any wired USB keyboard should work if plugged into a USB port at the rear of the PC..

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->