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Onimaru
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Message 1 of 11
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No power Tg01-0023w

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Tg01-0023w
Microsoft Windows 10 (64-bit)

I recently bought a tg01-0023w gaming desktop, it has no power, nothing. 

 

My assumption is that the Power Supply Unit was damaged by recent storms or insects. 

 

Unfortunately in searching for a replacement PSU i learned that for some inexplicable reason HP uses proprietary PSUs and there is nowhere to buy the correct part without risking buying a second hand part on ebay.

 

What can i do? This is immensely frustrating, i will never buy any HP products again after this, why use proprietary power supplies? What a stupid thing to do.

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Prométhée
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Message 2 of 11
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Hello
contact your dealer, the computer is guaranteed, to be tested!
Otherwise, the reference of the hp power supply:

(us site)

L04618-800   In stock  
Power Supply - GNRC PSU 400W SFF Entl FR  
RoHS: COMPLY_2.06

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=DB0138288E00412FAFD6F74AD1C0DC85&SearchIn=P...

 

the link could be broken
simply type the product number in search
6YR56AA

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Onimaru
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Message 3 of 11
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I found the L04618-800 last night however the computer has a 942332-001 PSU, the research i did last night i couldnt find a solid answer as to whether the former will work without issue or even at all.

 

The L04618-800 is $70+ and at this point i really dont want to spend the money on any HP products.

 

If its guaranteed to work i will bite the bullet, otherwise I think my best course of action is to cut my losses, buy a new motherboard and power supply, strip the useful components out of the hp and build a functional computer out of the pieces, then smash the Hp components to pieces so that nobody else ever winds up with this piece of garbage either.

 

Regardless i will never purchase anything from Hp again. Upgradeable my ass, i feel like ive been robbed.

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savvy2
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Message 4 of 11
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why is that a risk at all.

buying used,

on ebay

what we do is tell the seller you want NO DOA for 3 days , at your home, to test it.

if fail they refund you, zero risk, (ive dont that vast times since day one 1995.)

learn now to buy ! avoid AS IS and for parts, buy only that say working PSU.

next time by a real PC with ATX spec PSU, and win. ok?

 

did you go to HP parts surfer yet <?  who knows, lets do that first

oops nothing there, this PC must be HP underdog, for sure $500 be that. cheap.

non standard PSU and even wires not standard or the connector. HP does this lots.

adapters work but the real PSU will not fit inside the thin case. unless hacking ITX PSU some way. (wired custom)

NO warranty answers by me.
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Prométhée
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Message 5 of 11
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The first thing to test, and to try to make the warranty work

 

 

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wb2001
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Message 6 of 11
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@Onimaru 

Follow the warranty path, that unit can not be more than 7 months old.

The l942332-001 and the L04618-800 are the same.   But follow @Prométhée  advise on warranty.

I am going to flag this for a moderator to reach out to you.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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Onimaru
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I appreciate all the advice, what i understand of it anyway.

 

I havent owned a pc since 2008, even then i never got into the technical side of things so my knowledge is pretty limited.

 

I saw the PC at my local walmart for just under $600 which seemed like a pretty good price for what was in the box as near as i could tell from the few days of topical research i did on the advertised specs.

 It advertises on the box that the pc is upgradable so everything looked like this would be a decent system to start with while i learn more about PCs and work to build a higher end system.

 

That the motherboard and power supply is proprietary  isnt something the average person would know or anticipate, and its a pretty big deal considering it severely limits the upgradability. From what i gather there is no benefit or justifiable purpose behind the propietary components Its just a really scummy way to treat customers.

 

Aside from the rant i teally didnt want to be bothered with having to send anything through the mail and wait gor it to be returned. I can tolerate spending a reasonable amount to just buy a replacement part and install it myself.

 

I really wish i hadn't bought this piece of crap, going forward i will buy a real PC and theres no chance it will ever be an hp, not that hp cares but they have lost a customer for life over this proprietary price gouging rubbish.

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Onimaru
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Its a risk because i would have to trust an unknown third party to deliver on a part that is apparently proprietary. Sure i would be able to get a refund if things werent on the up and up but that represents a lot of time aggrevation and dealing with customer service people.

 

I would very much prefer to not go that route even if the odds of experiencing an issue are minimal, i dont seem to be having the best of luck lately.

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Prométhée
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Message 9 of 11
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As I often point out, just check and contact your dealer for the warranty.

Unfortunately, many computers are designed like this.
If we want a scalable computer, we should preferably turn to, the computers to be configured either
Many manufacturers use the same principle, it is scalable, but up to a point!

https://www.walmart.com/cp/returns/1231920

 

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wb2001
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Message 10 of 11
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@Onimaru 

When did you actually purchase this unit?   A moderator had been contacted, (he replied to me) and has forwarded your inquiry to HP Escalation. Your rant is unbecoming this request for help.  Several reached out to you, only to be trashed. We are volunteers, having no say in product. I can not even get technical specs on HP TP01, M01 and S01 boards.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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