No power

[AndyK5]

Hello, please help me with this situation,I own HP ENVY Recline 27-k040ea TouchSmart 7years old,never miss a bit,till now,power supply green light is off,when I unplug from pc and from socket and then plug to socket back green light comeback,but when power supply try to plug back to pc light is off and no power,pc can't boot.

[AndyK5]

I bought different power supply,but same problem.

[Echo_Lake · Accepted solution]

@AndyK5

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP computer is not working correctly. If you have already performed the steps from the document HP PCs - Computer Does Not Start:https://support.hp.com/in-en/product/hp-431-notebook-pc/5086745/document/c04718479 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!