Not able to add Mouse for warranty as serial number not recognized

[Ak2498]

Hi Team,

I purchased Hp Mouse (M10) and trying to register and add the product to my HP profile in devices. I'm getting message as - serial number is invalid' despite of inserting the right one. Can you please help?

Yours Sincerely,
Aashish

[Dragon-Fur]

@Ak2498

Welcome to the HP Community --

My experience for the past many years includes the following checkpoints.

Not every device / accessory is listed in the database HP Support uses to filter in-Warranty Repair Request submissions.

This limitation might be by design but does not impact your device Warranty coverage.

Details / Examples

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HP Limited Warranty

Your HP Mouse is covered as is relevant to your region for an Accessory purchase -

HP Worldwide Limited Warranty and Technical Support | HP® Official Site

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HP In-Warranty Service

Keep track of your purchase receipt and any paperwork.

HP Support  HP Support - Region

In-Warranty product case submission

Select your region and follow the prompts

What if?

If your new Mouse / Accessory fails within the Warranty period -

If you cannot submit an in-Warranty repair case,

Post a new question here in the Community and ask for help.

Do not provide any private information in your request -- we are a public website.

We can forward your request to our staff of dedicated Moderators and Agents.

 New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device > Product Home > and the Operating System / version

• Do NOT include the serial number or any private information in your message -- What?  We cannot make use of the private information and you should never post such in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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HP Account - Dashboard

The HP Account Dashboard generally accepts printers and computers of a certain age (in Warranty) to be added to the My Devices list. 

--  Reminder --

If the device list does not accept an HP accessory, it is NOT an indication that the accessory is lacking warranty coverage, only that the device cannot be added to the My Devices list.

Keep track of your purchase receipt and any paperwork.

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

Once signed in - Open Drop-Down menu "My HP Account"

Select Support Dashboard

Example - HP Account - Dashboard

HP_Account_Dashboard_9

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

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Question / Concern Answered, Click my Post "Accept as Solution"

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