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‎05-30-2023 12:25 PM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c1000 (4G584AV)
Operating System: Microsoft Windows 11

Hello everybody,

 

kindly asking help with this matter: my HP Envy 34-c1700ng (330 W 80 Plus Platinum power source) has 2 Thunderbolt 4 with USB4™ Type-C 40 Gbit/s Signalrate USB-Charging.


However, I am not able to charge my HP ProBook 450 GB ( 40W). I tried three different Thunderbolt-Cables - I am still unable to charge my laptop through the PC.


Could anyone assist me , am I doing something wrong?

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2023 08:04 AM - edited ‎05-31-2023 08:05 AM

HP Recommended

Power Delivery ports are meant to be used to charge small external devices, not laptops. That is actually stated in the specifications document for your PC. I provided that document link below.

https://kaas.hpcloud.hp.com/pdf-public/pdf_3941897_en-US-1.pdf

 

The desktop PC I am typing this on has ports with that capability. I actually keep a USB Type-C cable connected there to use to charge my mobile phone. 

 

I suggest that you use the power adapter that your laptop was delivered with to charge it, just as HP intended for it to be used.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎05-31-2023 08:04 AM - edited ‎05-31-2023 08:05 AM

HP Recommended

Power Delivery ports are meant to be used to charge small external devices, not laptops. That is actually stated in the specifications document for your PC. I provided that document link below.

https://kaas.hpcloud.hp.com/pdf-public/pdf_3941897_en-US-1.pdf

 

The desktop PC I am typing this on has ports with that capability. I actually keep a USB Type-C cable connected there to use to charge my mobile phone. 

 

I suggest that you use the power adapter that your laptop was delivered with to charge it, just as HP intended for it to be used.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎06-08-2023 01:44 AM

HP Recommended

Thank you for your answer!

Was this reply helpful? Yes No
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