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‎07-31-2018 04:31 PM

HP Recommended
How can you do any of those options on a desktop computer if the mouse and keyboard are not working? When I turn my Pavilion Desktop on, both the optical mouse and the wire connected keyboard lights flash on and then right off. I cannot afford to take this to a technician. I do not have any Windows disk or recovery disk. My daughter failed to do any recovery or backup disk when she bought the computer. It was running Vista Home Premium with a 500 gigabyte hard drive. I wanted to use the desktop for my house. I'm on disability and cannot afford to take it to a technician. Someone has to know how to access a computer when the mouse and the keyboard will not work to get into the boot settings. I've taken the CMOS battery out, replaced it with a new one, moved the CMOS chip, and moved the BIOS password chip to reset it. I can't do anything if I can't get the keyboard to work to get into the boot menu. I ordered a Vista recovery disk from someone on Amazon and it did not work. I called HP and they told me I have to pay for recovery disk. That is a bunch of bull! I know that I will never buy an HP computer because of this. Just because it's an older computer does not mean it's obsolete. For its time, a 500 gigabyte hard drive was top of the line and still is in a lot of today's computers that you purchase. So, can someone tell me how to get the keyboard to work or what I need to do or replace to get it working again? It is a PS2 connection. I have tried USB keyboards and mouse, a PS2 to USB adapter, they do not work either. I have tried a USB keyboard and mouse as well. All the USB ports are getting juice as I tested them. I was told at Microcenter that the motherboard is still good since I'm getting juice to both the keyboard and the mouse although they don't stay on. I've upgraded the memory to see if that would help anything. When I put a disk in to try to do anything with it, you can hear it spinning and making the normal sounds of trying to boot or download, but my blue screen does not change. It stays on the blue screen with all the boot options menu. Please please please can someone help me? Thank you, Allison
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‎07-31-2018 05:04 PM

HP Recommended
@arodgers59 wrote:
How can you do any of those options on a desktop computer if the mouse and keyboard are not working? When I turn my Pavilion Desktop on, both the optical mouse and the wire connected keyboard lights flash on and then right off. I cannot afford to take this to a technician. I do not have any Windows disk or recovery disk. My daughter failed to do any recovery or backup disk when she bought the computer. It was running Vista Home Premium with a 500 gigabyte hard drive. I wanted to use the desktop for my house. I'm on disability and cannot afford to take it to a technician. Someone has to know how to access a computer when the mouse and the keyboard will not work to get into the boot settings. I've taken the CMOS battery out, replaced it with a new one, moved the CMOS chip, and moved the BIOS password chip to reset it. I can't do anything if I can't get the keyboard to work to get into the boot menu. I ordered a Vista recovery disk from someone on Amazon and it did not work. I called HP and they told me I have to pay for recovery disk. That is a bunch of bull! I know that I will never buy an HP computer because of this. Just because it's an older computer does not mean it's obsolete. For its time, a 500 gigabyte hard drive was top of the line and still is in a lot of today's computers that you purchase. So, can someone tell me how to get the keyboard to work or what I need to do or replace to get it working again? It is a PS2 connection. I have tried USB keyboards and mouse, a PS2 to USB adapter, they do not work either. I have tried a USB keyboard and mouse as well. All the USB ports are getting juice as I tested them. I was told at Microcenter that the motherboard is still good since I'm getting juice to both the keyboard and the mouse although they don't stay on. I've upgraded the memory to see if that would help anything. When I put a disk in to try to do anything with it, you can hear it spinning and making the normal sounds of trying to boot or download, but my blue screen does not change. It stays on the blue screen with all the boot options menu. Please please please can someone help me?

 

You probably should have opened a new question on this forum, since an answer has already been accepted.

 

Looking back in this question, the posting at: ‎03-05-2018 02:27 AM

does not apply to Windows Vista -- MIcrosoft has not issued any updates to Vista since mid-April 2017 -- over a year ago.

 

When you power-on the computer, the keyboard should work, to enter BIOS SETUP mode.

If you have to borrow a PS/2 keyboard from a friend, do so.

Also, borrow a PS/2 mouse, or a USB mouse.

Connect both of them to your computer -- disconnect your own keyboard & mouse.

 

Also, borrow a disk-drive from a friend.

Disconnect your disk-drive from your computer. Set it aside, and label it.

Connect the borrowed disk-drive to your computer.

 

If you have access to a working computer, see: https://www.microsoft.com/en-us/software-download/windows10

For free, you can download Windows 10, and create a bootable DVD (or USB memory-stick).

If you can enter BIOS SETUP on your computer, you can tell your computer to boot from this image, and then to install onto the borrowed disk-drive.

 

The point here is to see if booting into Windows 10 will load the correct device-drivers for your motherboard.

If your motherboard is working correctly, and if those device-drivers are loaded, then the borrowed keyboard & mouse should work.  Correct?

 

When installing Windows 10, there will be a screen that asks for the 25-character product-key.

On that page, click the "I do not have one".

Windows will continue to install, in "test-drive" mode.

You can use Windows 10 for a few days, to see if it works on your older hardware, with the borrowed disk-drive, and the borrowed KB/mouse.

Now, connect your USB keyboard, and see if it works. No need to disconnect the PS/2 keyboard.

Now, connect your mouse, and see if it works.  No need to disconnect the PS/2 mouse.

Tell us how it goes.

 

Shutdown. Disconnect the PS/2 keyboard & mouse.

Power-on, with your keyboard & mouse connected.

After Windows has booted, can you use your KB/mouse?

 

If everything is "100% good", then:

  1. it would be prudent to purchase a brand-new disk-drive, to replace the borrowed disk-drive and your "out-of-warranty" 500GB disk-drive.
  2. Reinstall Windows onto this brand-new disk-drive.
  3. Access the "Windows Store", and purchase a product-key for Windows 10, and activate Windows.
  4. Reconnect your original disk-drive as a "secondary" disk-drive, to be able to access your personal files, to copy them to the brand-new disk-drive.


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‎07-31-2018 06:52 PM

HP Recommended
Sorry. I didn't recall that I had asked the question before. I have tried other keyboards and mice. I will get an external drive and see if that gets me anywhere. The computer only has 2 gigabyte RAM. I haven't looked to see if Windows 10 would be able to handle that. I have Windows 7 on a usb and thought about putting it on a disk. So far though, none of the disc that I have tried and Boot It Up. That may be because the settings are not set to boot from the disk drive. If they aren't set, then no disk is going to work. Correct? Thank you for your input. Allison
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‎07-31-2018 07:31 PM

HP Recommended

> I will get an external drive and see if that gets me anywhere.

 

I doubt that it will.

 

> The computer only has 2 gigabyte RAM. I haven't looked to see if Windows 10 would be able to handle that.

 

The 32-bit version of Windows 10 requires a minimum of 1GB of RAM.  So, having 2GB should be fine.

 

> I have Windows 7 on a usb and thought about putting it on a disk.

 

You need to convince the motherboard to boot from CD/DVD, instead of the disk-drive.

 

> So far though, none of the disc that I have tried and Boot It Up.

 

What happens?  Does it ignore the media in the CD/DVD device, and boot from the disk-drive?

 

> That may be because the settings are not set to boot from the disk drive.

 

Did you mean "set" or "not set" ?

 

> If they aren't set, then no disk is going to work. Correct?

 

If you cannot enter BIOS SETUP, or the motherboard has no option accept a key-press from one the 12 F-Keys, to temporarily change the boot-order, you are stuck.

 

If you have access to another computer, it might be possible to put your disk-drive into that computer, and boot that computer to install Windows onto your disk-drive.  Return the disk-drive to your computer, and boot from it. Windows 10 will "adjust" to the different hardware, and re-configure the device-drivers.


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‎08-03-2019 01:22 AM

HP Recommended

Did it work after that??? After full restore?

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