• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

I have a higos motherboard HP 84f6, in the board specs it says that supports certain cpu upgrades and has a list of 4 cpus, I was wondering if I could run ryzen 5 1600x on it since in doesn't have it in the list of upgrades but it's the same generation as other CPUs listed there.

3 REPLIES 3
HP Recommended

Hi @Majkshall,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Hi there,

 

I have sent the serial name and the model name to the private messages and it has been approved.

I've upgraded  the CPU to ryzen 5 1600x due to higher base clock and I've got Higos 8309. I have a problem that PC isn't working stable crashing from time to time. My question is if that could be due to incompatibility of this CPU with the motherboard, because it isn't mentioned as an upgrade option on the HP page for the Higos 8309. I've ran tests on ram, my ssd is new, I've tried a different PSU, the gpu is stable in the stress tests. But CPU often starts working very slowly after stress test in cinebench r23 sometimes crashes, when it starts working very slowly it doesn't open apps fast as it should, can open some games for 30 mins sometimes, also I noticed in MSi afterburner that when that happens I have 3d and 4 th threads loaded up to 90% and the rest 10 below 10% . Also sometimes the game runs at 100 fps on ultra settings and in 5 minutes the same game runs at 10 fps without any changes applied. And it's not throttling the CPU and GPU both are under 70c at all times.

 

Long story short I just think that it's just not stable because it's not meant to be there and I blame this incompatibility for the instability. But maybe I'm wrong and the issue is elsewhere, maybe it's compatible with the motherboard but I can't find no info nowhere.

HP Recommended

Hi @Majkshall,

 

As we did not hear from you. I will be closing this case now. If you need further assistance, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

 

Nal_NR

I am an HP Employee

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.