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- Omen 27i Monitor Display Questions

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06-15-2022
06:46 AM
- last edited on
07-01-2022
08:45 AM
by
Ric_ob
Hello, I have this Omen 27i Monitor and recently I shifted to a new house and I disassembled this monitor like a week ago and unscrew it to shift. After I moved to a new house I couldn't find the screw to screw the Omen 27i Monitor back Together and I have it next to the wall so it does not fall forwards since it's not screwed. Can someone tell me which screw I need to get for this product so I can screw it back and it's safe then, as far as I remember it's a hexagon screw? Also, 2nd Question is that because I did not have the screw I assembled the monitor without a screw and it fell on the floor forward really hard and now it has a dead pixel, so is that permanent damage, or is the monitor fine, and is there any way I can get rid of this dead pixel in the middle of the screen? Thank You!
07-08-2022 01:30 PM
Hi @iBpros
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you need information on the screw for your monitor. Do not worry, we are here to fix it.
Here is a link that will help you: http://h10032.www1.hp.com/ctg/Manual/c07649413.pdf
You may refer to page number 10 for more information.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee
07-08-2022 10:11 PM
Is it less than 12 months old?
Unless you purchased an extended warranty that covers "Accidental Damage", you are stuck with a dead pixel.
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.