Omen Gaming Hub - 45L Light not off in Standby

[Gorgorgor]

Omen Gaming Hub - 45L  - the main Light not does not go off in Standby mode.

I have changed the configuration several times and rebooted the PC. I have reinstalled Omen Gaming Hub.

This is a bug in Omen Gaming Hub. The light should be completly off in Standby. 

[Nal_NR]

Hi @Gorgorgor,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when the lighting on your gaming setup doesn’t behave as expected, especially after trying multiple fixes. Let's work on resolving this issue together.

• Have you observed if the light stays on even after shutting down the system completely, or is it specific to Standby mode?
• Does the Omen Gaming Hub apply other lighting changes correctly, or is this issue isolated to the standby lighting setting?
• Have you noticed any recent updates to the Omen Gaming Hub or firmware that might correlate with this issue?

Let's try these steps.

Check BIOS Settings for RGB Lighting:

• Restart your PC and enter the BIOS/UEFI setup (usually by pressing Esc, F2, or Del during boot).
• Look for options related to RGB lighting or "LED in Standby" and ensure they are set to turn off during Standby mode. Save changes and reboot.
•  

Reconfigure Lighting Settings in Omen Gaming Hub:

• Open Omen Gaming Hub and navigate to the Lighting section.
• Ensure that Sleep Mode Lighting is set to turn off all lights.
• Apply the changes, restart the PC, and check if the issue persists.
•  

Update or Reinstall Omen Gaming Hub and Firmware:

• Completely uninstall Omen Gaming Hub and download the latest version from the HP Omen website.
• Check for and install any firmware updates for your Omen 45L using the HP Support Assistant or the device's support page. Firmware updates might address bugs in lighting behavior.
•  

Reset Omen Gaming Hub Settings:

• In Omen Gaming Hub, reset all configurations to default.
• Reconfigure only the lighting settings for Standby mode to ensure no conflicting settings are causing the issue.
•  

Test for Power Supply or System Behavior:

• Fully shut down the PC and unplug it for a few minutes. Plug it back in, power on, and test the lighting behavior.
• If the lights still don’t turn off, test with a different power outlet or surge protector to rule out electrical grounding issues affecting the system.

If the issue persists, It’s possible that the issue is a software bug in the Omen Gaming Hub.

As a temporary workaround, you can manually disconnect or disable the main light in the BIOS or by using hardware controls if supported.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Gorgorgor]

• Have you observed if the light stays on even after shutting down the system completely, or is it specific to Standby mode?
  YES
• Does the Omen Gaming Hub apply other lighting changes correctly, or is this issue isolated to the standby lighting setting?
  Everything else works fine
• Have you noticed any recent updates to the Omen Gaming Hub or firmware that might correlate with this issue?
  Yes, since December 2024. There are also another guys at Reddit with the same problem

Let's try these steps.

Check BIOS Settings for RGB Lighting:

• Restart your PC and enter the BIOS/UEFI setup (usually by pressing Esc, F2, or Del during boot).
  Look for options related to RGB lighting or "LED in Standby" and ensure they are set to turn off during Standby mode. Save changes and reboot.
  THERE IS NO OPTION IN BIOS

Reconfigure Lighting Settings in Omen Gaming Hub:

• Open Omen Gaming Hub and navigate to the Lighting section.
• Ensure that Sleep Mode Lighting is set to turn off all lights.
• Apply the changes, restart the PC, and check if the issue persists.
  DOESN'T WORK

Update or Reinstall Omen Gaming Hub and Firmware:

• Completely uninstall Omen Gaming Hub and download the latest version from the HP Omen website.
• Check for and install any firmware updates for your Omen 45L using the HP Support Assistant or the device's support page. Firmware updates might address bugs in lighting behavior.
  DOESN'T WORK

Reset Omen Gaming Hub Settings:

• In Omen Gaming Hub, reset all configurations to default.
• Reconfigure only the lighting settings for Standby mode to ensure no conflicting settings are causing the issue.
  DOESN'T WORK

Test for Power Supply or System Behavior:

• Fully shut down the PC and unplug it for a few minutes. Plug it back in, power on, and test the lighting behavior.
• If the lights still don’t turn off, test with a different power outlet or surge protector to rule out electrical grounding issues affecting the system.
  Light in Standby still on. DOESN'T WORK, this is a bug
  

[Nal_NR]

Hi @Gorgorgor,

Hope, the recommended steps helped resolve the issue. Do keep me posted for further assistance if required. 

Thanks.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Gorgorgor]

Sorry, the issue is still there.

[Nal_NR]

Hi @Gorgorgor ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!