Omen sequencer keyboard and Omen gaming hub crashing Win 11

[Hawkmoon]

Hi I have been using an Omen sequencer keyboard with Omen gaming Hub software successfully for months now on my non-HP Win 11 desktop PC. Now though, I have found that the Omen gaming Hub constantly crashes my PC with a Win 11 Blue Screen of Death. I have had to completely remove Omen gaming hub to stop this happening. The keyboard works but without Omen Gaming hub installed I can not control the lights etc. I have my Windows 11 fully updated and have tried un-installing and re-installing Omen gaming hub but no matter, once I run gaming hub, within 10 seconds to 3 minutes later the PC will crash to BSOD. Remove Omen gaming hub and no crashes. Any idea how to troubleshoot this? I really want to use this keyboard as it cost a lot of money, but I need Omen Gaming Hub to run properly without crashing my PC !

[Nal_NR]

Hi @Hawkmoon,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[Hawkmoon]

HP Omen Sequencer Keyboard

Item model number

‎2VN99AA#ABU

Please note there are MANY cases of Ome Gaming Hub crashing Windows 11 PCs reported on Reddit and everyone says that when you delete the Gaming Hub they get no more crashes, so there is clearly a recent problem caused by Win 11 updates and Omen Gaming Hub, it is not specific to my hardware/software

[Nal_NR]

Hi @Hawkmoon ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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