• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-24-2020 12:27 PM - last edited on ‎02-26-2020 08:04 AM by Retired

HP Recommended
Product: HP ENVY 27-b100 All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

This video was giving the solution in an other post, but the link to the video did not work.

HP ENVY 27-b100 All-in-One Desktop PC series - 2. Service Procedure Videos

https://h20574.www2.hp.com/results.htm?SID=13823532&MEID=E28755C4-3971-4E25-B294-537641C63D89

 

I want to open the base to put in a larger M2 NvME disk. And to dust it out, it is awfully dusty inside!

In my case the middle part of the plate is plastic and has no screws under the foil. So other video's are not helpful.

Thanks!

 

HP ENVY All-in-One 27-b1XX

Serialnr [edited]

Prodnr 1AU23EA#ABH

1 person had the same question
4 REPLIES 4

‎02-25-2020 06:37 PM

HP Recommended

@draadeind,

Please specify the exact model number or Product number. Your reference is to a series number.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎02-25-2020 11:30 PM

HP Recommended

Thanks, I have adjusted my post, all is added. Regards, Jan

Was this reply helpful? Yes No

‎02-26-2020 11:28 AM - edited ‎02-26-2020 11:33 AM

HP Recommended

@draadeind,

Will this help. I see it on the board below the CPU fan.

https://www.youtube.com/watch?v=lbF0tVRA-qw

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎02-27-2020 03:50 AM

HP Recommended

Well, I got rid of the foil completely and all I see is a square plastic piece with no holes in it. It has been mentioned somewhere that there is a second layer of foil, but I cannot discover it. Why is opening the PC so difficult...

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.