-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Optical Drive Code 19 Error

Create an account on the HP Community to personalize your profile and ask a question
06-20-2016 11:29 PM
Hello, the optical drive in my HP Pavilion 23" TouchSmart is not functioning properly. In the device manager it says that it is the result of the conifguration in the registry being incomplete or damaged (code 19 error), but i can not solve the issue. i have tried solving it by checking for driver updates and by checking for upper and lower filters using regedit but neither of those were present. i can not find any other possible solutions anywhere. thanks for the help.
Solved! Go to Solution.
Accepted Solutions
06-21-2016 06:59 AM
Hi:
The only suggestion I can offer would be to go through the troubleshooting steps in the link below that you haven't tried.
06-21-2016 06:59 AM
Hi:
The only suggestion I can offer would be to go through the troubleshooting steps in the link below that you haven't tried.