• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
HP ENVY Curved All-in-One - 34-b100ne
Microsoft Windows 11

Hi
An array of the following keys on my original wireless keyboard for AIO HP Envy Curved 34 b100ne stopped working: ~, F1, F2, CTRL .

It happened little by little and, finally keys don't work. F1 and F2 are rarely used, so CTRL key and its membrane is probably to blame (it is definitely not a software issue).

 

Apparently, both keyboard (slim full keyboard) and mouse are connected to this PC using a proprietary embedded into the body of the PC connector (2.4G / 5G / bluetooth - no idea).

 

Is there a replacement for this original keyboard + mouse set?
How and where can I get it?

1 REPLY 1
HP Recommended

Hi @HE3HAYKA,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.