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‎12-31-2016 04:51 PM

HP Recommended
Product: 25es
Operating System: macOS 10.12 Sierra

Just bought a new 25 inch monitor and absoultely love it - but when I went to take the protective film off the monitor, it wouldn't come off.  Is there actually a plastic covering on these monitors when they come out of the box? If so, how did you remove it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-01-2017 03:48 PM

HP Recommended

@goldfinch007

 

Happy New Year to you! Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have purchased a new HP 25es 25-inch Display monitor and the plastic protective film does not come off from the monitor. 

 

I have checked the setup guide and the user guide for this monitor and do not see any mention of such plastic film. I suggest you to remove it and if it is stuck really hard then please contact HP phone support for hardware service options. 

 

Feel free to let me know if you have any questions. Cheers! 🙂

View solution in original post

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2 REPLIES 2

‎01-01-2017 03:48 PM

HP Recommended

@goldfinch007

 

Happy New Year to you! Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have purchased a new HP 25es 25-inch Display monitor and the plastic protective film does not come off from the monitor. 

 

I have checked the setup guide and the user guide for this monitor and do not see any mention of such plastic film. I suggest you to remove it and if it is stuck really hard then please contact HP phone support for hardware service options. 

 

Feel free to let me know if you have any questions. Cheers! 🙂

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‎01-01-2017 07:59 PM

HP Recommended
Thank you! The antiglare coating on my computer had bubbled up; looked like a thin piece of packaging. Sent it back!
Was this reply helpful? Yes No
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