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‎08-03-2021 10:11 AM

HP Recommended
Product: HP 2311x
Operating System: Microsoft Windows 10 (32-bit)

The power supply cord to the monitor overheats and causes blackouts in the monitor. I have brought the monitor and the CPU to a repair store and everything is working properly. I discovered the power supply cord to the monitor was heating up and it is then that the Blackouts began to occur. I could use the monitor for approximately 30 minutes with no problem. Then the screen would go black and return within a minute. It continues as long as I am using the desktop. 

Category:
1 REPLY 1

‎08-03-2021 07:44 PM

HP Recommended

@SondraPC , welcome to the Community.

 

The information that I found on your monitor states that it was released in 2012.  Therefore, it is out of warranty.  Your best option is to replace the power cord.  I suggest that you go to a local reputable computer shop for help.  It would be best if you take the monitor with you.  They will check the monitor to ensure that nothing else is faulty.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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