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- PC does not connect to monitor

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12-30-2019 10:37 PM
Recently unpacked desktop PC. It powers on, but when connected to monitor, the screen is blank. I’ve tried two different monitors and get the same result each time. I also connected the mouse and keyboard to the back of the PC and again nothing. The light for the mouse nor keyboard illuminates. I opened the side of the PC to see if something was broken/or disconnected but everything appears normal. Please advise.
01-02-2020 10:47 AM
@Mz_Saph Welcome to HP Community!
I understand that you are not getting display while the PC is powered on.
The issue seems to be a hardware part, I would suggest you to contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!