PC does not connect to monitor

[Mz_Saph]

Recently unpacked desktop PC. It powers on, but when connected to monitor, the screen is blank. I’ve tried two different monitors and get the same result each time. I also connected the mouse and keyboard to the back of the PC and again nothing. The light for the mouse nor keyboard illuminates. I opened the side of the PC to see if something was broken/or disconnected but everything appears normal. Please advise. 

[praveen196]

@Mz_Saph Welcome to HP Community!

I understand that you are not getting display while the PC is powered on.

The issue seems to be a hardware part, I would suggest you to contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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